Edited 10/30/2026:
Updating this review -- ultimately we've been happy with Rio Grande. They've gone above and beyond to help us. It turns out that 95% of our issues were with our designer and she was effectively blaming Rio Grande. We do recommend Rio Grande!

Original review:
The design center is great for helping you figure out what is available and what it looks like in person. But from then on, the service is TERRBILE. It took forever for them to get us (or our designer for our remodel) a quote. Even after we ordered stone for a fireplace and a hearth (and fully paid for it), it has been a nightmare trying to get any updates. They originally said it was 2-4 weeks out. After 4 weeks we tried to get an update and had to call repeatedly and leave multiple messages over 2+ weeks to get in touch with our salesperson, and ultimately we got in touch with her by calling repeatedly rather than her ever calling us back. Now, they're saying our hearth has been shipped but they have no idea where it is. This is holding up our entire project, which is much bigger than just a new fireplace. The communication has been horrible and the overall experience very disappointing.

5 Stars!

Fantastic experience with Rio Grande Co. and their Design Center! From the moment we walked in, the service was outstanding. Ryan was especially helpful and was even handing out fresh cinnamon rolls while we shopped. What a great touch!

The selection of stone and fireplaces was impressive, and the entire process from choosing materials to the final installation was seamless. The installation crews did an excellent job, and the quality of work exceeded our expectations.

It's refreshing to find a company that combines great products, knowledgeable people, and exceptional customer service. Highly recommend Rio Grande Co. and their Design Center!

We love using Rio Grande for stone, fireplaces and hardware. They have a beautiful design center with excellent displays to be able to see their product. The reps (especially Katy) are knowledgeable and extremely helpful--including getting us samples quickly. We'd recommend them to anyone!

The design center is huge and has an amazing display of multiple materials for multiple different kinds of projects! Samples were available as well. Katy Kavanas was very knowledgeable and helpful with me and my client. I wouldn't hesitate on sending a client there by themselves to check out products.

The fireplace and stone showroom at Rio Grande Co. is impressive. It’s beautiful, well designed, and makes it easy to visualize options in a real space rather than just looking at samples. The service level really stands out, knowledgeable staff who take the time to answer questions and guide you without pressure. You can tell they care about both the product and the customer experience. Highly recommend checking it out. Thank you to Rachel Taylor who was simply amazing to work with.

Our review is for Jesse - who is one of the most Experienced Service Technicians we have ever had! Jesse serviced our Gas Fireplace today and he has a wonderful personality, excellent service, very thorough and the best gas fireplace technician!
Ann does the scheduling for service and she is outstanding too! Thank you!